Privacy Policy

1. General Information

Taxi Gratis Association ("we", "our organization") respects the right to privacy and is committed to protecting the personal data of users of our services. This privacy policy explains how we collect, use, store, and protect personal information.

Data controller: Taxi Gratis Association
Address: Bucharest, Romania
Email: [email protected]
Phone: 0769 551 385

2. What Data We Collect

Identification and contact data:

• First and last name
• Phone number
• Email address
• Home/residence address
• Personal identification number (for eligibility verification of free services)

Medical and social data:

• Health information (only relevant for transport)
• Disabilities or mobility issues
• Financial situation (for eligibility verification)
• Medical documents necessary for transport

Transport data:

• Pickup location and destination
• Transport date and time
• Type of transport requested
• Special transport notes

3. How We Use Data

We use personal data for the following purposes:

• Providing transport services: organizing and conducting free medical transport
• Eligibility verification: confirming that you meet the criteria for free services
• Communication: contacting for confirmations, changes, or additional information
• Service improvement: analyzing feedback and optimizing processes
• Legal compliance: meeting legal and regulatory obligations
• Anonymized statistics: creating reports for foundations and donors

4. Legal Basis

We process personal data on the following legal grounds:

• Explicit consent: for collecting and processing sensitive data
• Legitimate interest: for providing social transport services
• Legal obligation: for complying with social and tax legislation
• Vital interest: for urgent medical situations

5. Data Sharing

We do not sell, rent, or share personal data with third parties, except in the following situations:

• Volunteers and drivers: only information necessary for transport (name, phone, addresses)
• Medical institutions: when necessary for transport coordination
• Public authorities: when legally required or for emergency situations
• IT support services: only for system maintenance, with confidentiality agreements

6. Data Security

We implement technical and organizational measures to protect personal data:

• Encryption of sensitive data
• Need-based restricted access
• Secure backup systems
• Training of staff and volunteers
• Data access monitoring
• Regular security updates

7. Retention Period

We retain personal data for the following periods:

• Contact data: maximum 5 years from last transport
• Medical data: maximum 3 years for recurring emergency situations
• Financial data: according to accounting legislation (5 years)
• Consents: until consent withdrawal

After expiration of these terms, data is securely deleted.

8. Your Rights

According to GDPR, you have the following rights:

• Right to information: to be informed about data processing
• Right of access: to request a copy of personal data
• Right to rectification: to correct inaccurate data
• Right to erasure: to request data deletion
• Right to restriction: to limit data processing
• Right to portability: to receive data in a transferable format
• Right to object: to oppose processing based on legitimate interest
• Consent withdrawal: to withdraw consent at any time

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

Our site uses essential cookies for functionality and analytics cookies for improving experience. We do not use marketing or advertising cookies.

You can configure your browser to block cookies, but this may affect site functionality.

10. Policy Changes

We reserve the right to update this privacy policy. Important changes will be communicated via email or site notification.

11. Contact and Complaints

For questions about this policy or to exercise your rights, contact us: